24/7 EMERGENCY RESTORATION02 4954 2600
Custom Dry

Newcastle's Cleaning, Pest Control & Restoration Specialists

Professional Carpet, Rug, Upholstery & Tile Cleaning · Pest Control · Water, Fire & Mould Restoration. Serving Newcastle, Lake Macquarie, Maitland, Hunter Valley, Port Stephens and beyond.

About Us

Big Enough to Deliver — Local Enough to Care

We're a family-owned Newcastle business with the scale and equipment to tackle any job — and the heart of a local team that still knows your name. For over 35 years, we've shown up for our community in the moments that matter most: after a flood, before a settlement, when the kids' allergies flare up, or simply when it's time for a fresh, healthy home. That's not just what we do — it's who we are.

What We Do

Our Core Services

Four specialist divisions covering everything from routine cleaning to emergency restoration.

Cleaning Services

Professional cleaning for carpets, rugs, upholstery, hard floors and more — for homes and businesses across the Hunter Region.

Pest Control Services

Effective, safe pest management for homes and businesses — from routine treatments to termite inspections and pre-purchase reports.

Restoration Services

24/7 emergency response for water, fire, mould and structural damage — backed by IICRC-certified technicians and insurance-ready reporting.

Consultancy & Buyers Agent Services

Expert guidance on flooring selection and independent insurance claim advice — helping you make the right decisions with confidence.

Service in Focus

End of Lease Specialists

End-to-End Bond Cleaning, Carpet Cleaning & Pest Control Management

Moving out shouldn't mean coordinating three different contractors. Our End of Lease Specialists manage the entire bond return process — deep bond cleaning, truck-mounted carpet extraction and licensed pest control with certificate — all from a single, trusted provider. One quote, one visit, one team. We work against the real estate bond checklist to ensure every surface, every room and every lease requirement is met, so you get your full bond back without the stress.

The Custom Dry Difference

Why Choose Us

Trusted by over 10,000 customers across the Hunter Region — here's what sets us apart.

Real Customers. Real Results.

What Our Customers Say

4.9
on Google

Trusted by thousands of households and businesses across the Hunter Region.

"Absolutely incredible service! The team arrived on time, were professional and my carpets look brand new. I've tried other companies before but Custom Dry is on a completely different level. Will never go anywhere else."

Sarah M.

Newcastle

Carpet Cleaning

"Had a burst pipe flood my living room on a Sunday night. Custom Dry had a crew on site within 2 hours. They saved my floors and handled all the insurance paperwork. Absolute lifesavers — cannot thank them enough."

David T.

Lake Macquarie

Water Damage Restoration

"We've used Custom Dry for pest control for the past 3 years. Always thorough, always punctual and they explain everything clearly. Found a termite issue early — saved us tens of thousands. Highly recommend."

Karen B.

Maitland

Pest Control

"My leather lounge set was looking terrible after years of use. The technician worked a miracle — it looks like the day I bought it. The truck-mounted system they use is clearly superior. Fantastic result."

James H.

Hunter Valley

Upholstery Cleaning

"Had a serious mould problem in our bathroom and bedroom after a wet winter. Custom Dry's team was professional, thorough and the mould hasn't returned. They also gave great advice on preventing future issues."

Michelle R.

Port Stephens

Mould Remediation

"We use Custom Dry for our office building's quarterly deep clean. Consistently excellent results, minimal disruption to our business and very competitive pricing. Our staff always comment on how fresh the office feels."

Tony G.

Newcastle CBD

Commercial Cleaning

"Brought in two Persian rugs that I thought were beyond saving. The team handled them with such care and expertise. The colours came back to life beautifully. Very impressed with the knowledge and attention to detail."

Lisa W.

Charlestown

Rug Cleaning

"After a kitchen fire, we were devastated. Custom Dry responded the same day and managed the entire restoration. Their professionalism during such a stressful time was incredible. Our home is back to better than before."

Peter A.

Cessnock

Fire & Smoke Damage Restoration

"I'd given up trying to clean my bathroom tiles myself. Custom Dry's tile cleaning service was amazing — the grout went from black to white! Took just a couple of hours and the results lasted months."

Emma F.

Erina

Tile & Grout Cleaning

"Got my full bond back thanks to Custom Dry's end of lease clean. The carpets, tiles and upholstery were all done in one visit. The real estate agent specifically commented on how well the carpets came up."

Rob C.

Warners Bay

End of Lease Cleaning

"Booked the carpet and pest control bundle — great value for money. Both teams were professional and the whole house smelled fresh and clean. The bundle discount saved us over $150. Will definitely be rebooking."

Craig D.

Nelson Bay

Carpet & Pest Bundle

"Custom Dry handled our insurance restoration claim from start to finish. Their reporting was detailed and accurate, making the insurance process so much smoother. Highly professional from the first call to the final invoice."

Fiona L.

Thornton

Insurance Restoration
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4.9/5 Average Customer Rating

Ready For A Cleaner, Healthier Space?

Get your free, no-obligation quote today. Available across Newcastle, Lake Macquarie, Maitland, Hunter Valley, Port Stephens & the Central Coast.