The Fire Damage Restoration Consumer Guide
After a fire, smoke, soot and water from firefighting all cause damage. This guide explains the restoration sequence, what can be salvaged, and how to work safely with your insurer and a certified restorer.
Immediate Steps After a Fire
Do not re-enter
Wait for fire authorities to declare the structure safe.
Contact your insurer
Open a claim and request an emergency restoration provider.
Document damage
Photos and video of every affected area and item.
Secure the property
Board-up and tarping to prevent further weather and theft damage.
Avoid cleaning yourself
Improper soot handling can permanently set stains and odours.
Types of Fire Damage
| Type | Cause | Restoration Approach |
|---|---|---|
| Smoke & soot | Combustion of wood, paper, fabric | Dry cleaning sponges, thermal fogging, ozone |
| Protein fire | Kitchen / food burning | Deep degreasing of every surface; strong odour |
| Wet smoke | Low-heat, smouldering fire | Sticky residue — needs specialist chemistry |
| Chemical / oil fire | Fuel, paint, solvents | PPE and hazardous-waste protocols required |
The Restoration Sequence
Assessment & scope
Detailed inspection of structure, contents and air quality.
Board-up & securing
Stabilise the building and prevent further loss.
Water extraction & drying
Address firefighting water to prevent mould.
Soot & smoke removal
Specialist cleaning of structure and contents, often off-site.
Odour neutralisation
Thermal fogging, ozone and hydroxyl treatments.
Reconstruction & final report
Repairs and documentation for insurance settlement.
What Can Be Salvaged?
Hard surfaces, sealed wood, glass, metal and many textiles can often be restored. Porous items that absorbed heavy soot, or food and medicines exposed to smoke, should be discarded. A certified restorer provides a salvageable / non-salvageable inventory for your insurer.