Terms of Service

1. Acceptance of Terms

By accessing and using the Custom Dry Pro website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Services

Custom Dry Pro provides carpet cleaning, rug cleaning, upholstery cleaning, tile and grout cleaning, pest control, restoration, and related services across Newcastle, Lake Macquarie, Hunter Valley, and Central Coast regions. Specific service inclusions, pricing, and availability are confirmed at the time of quoting and booking.

3. Quotes & Pricing

• Quotes provided via our website or by phone are estimates based on the information provided.
• Onsite fixed quotes supersede phone or online estimates.
• Prices are subject to change without notice. The price confirmed at booking is the price you pay.
• Minimum charges apply per service zone and package type.
• Surcharges may apply for difficult access, specialty stains, or other conditions identified onsite.

4. Bookings & Cancellations

• Bookings are confirmed once a date and time are agreed and any required deposit is paid.
• Cancellations made 48+ hours before the scheduled service incur no fee.
• Cancellations within 48 hours of the scheduled service may incur a cancellation fee of 50% of the quoted price.
• Same-day cancellations or no-shows may be charged the full quoted price.

5. Satisfaction Guarantee

We offer a 100% satisfaction guarantee. If you are not satisfied with our service, contact us within 48 hours and we will return to re-clean the affected area at no additional cost. This guarantee does not cover pre-existing damage, permanent stains, or issues arising from factors outside our control.

6. Customer Responsibilities

• Provide accurate information when requesting quotes and bookings.
• Ensure safe and clear access to the areas to be serviced.
• Remove fragile, valuable, or breakable items from the work area before our arrival.
• Secure pets and inform us of any specific access requirements or hazards.
• Ensure payment is available on completion of the service unless prior arrangements have been made.

7. Payment Terms

• Payment is due on completion of the service unless otherwise agreed in writing.
• We accept cash, EFTPOS, credit card, and bank transfer.
• Commercial accounts may apply for 14-day payment terms subject to credit approval.
• Late payments may incur additional fees.

8. Liability

Custom Dry Pro is fully licensed and insured. Our liability is limited to the cost of the service provided. We are not liable for pre-existing damage, wear and tear, or damage caused by factors outside our control. We take all reasonable care during service provision but cannot guarantee results for permanently set stains or damaged materials.

9. Referrals & Rewards

Referral rewards are issued at the discretion of Custom Dry Pro and are subject to the referred party completing a paid service. We reserve the right to modify or discontinue the referral program at any time.

10. Website Use

• You agree not to misuse our website, submit false information, or attempt to disrupt its operation.
• Content submitted via testimonials, case studies, or referrals may be published on our website at our discretion.
• We reserve the right to remove or edit user-submitted content.

11. Changes to Terms

We may update these Terms of Service from time to time. The updated terms will be posted on this page with a revised "last updated" date. Your continued use of our services after changes constitutes acceptance of the updated terms.

12. Contact