Privacy Policy

1. Introduction

Custom Dry Pro ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We comply with the Australian Privacy Act 1988 and the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, and company name.
• Service Information: Property details, service requirements, preferred dates, and job site access information.
• Quote & Booking Data: Selected services, bundle choices, zone information, and qualification answers.
• Communication Records: Messages, testimonials, case study submissions, and referral information.
• Technical Data: IP address, browser type, device information, and usage analytics.

3. How We Use Your Information

• To provide quotes, schedule services, and deliver cleaning, restoration, and pest control services.
• To communicate with you about your bookings, service updates, and follow-ups.
• To process referrals and administer referral rewards.
• To publish approved testimonials and case studies (with your consent).
• To improve our services, website, and customer experience.
• To comply with legal and regulatory obligations.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with: our service technicians who need it to perform your service; insurance companies where required for claims processing; third-party service providers (e.g., payment processors, email providers) under confidentiality agreements; and government authorities where legally required.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include encrypted data storage, access controls, and regular security reviews.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records are typically retained for 7 years for insurance and warranty purposes.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request that we delete your personal information (subject to legal retention requirements).
• Opt out of marketing communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner.

8. Cookies & Analytics

Our website uses cookies and analytics tools to understand how visitors use our site and improve the user experience. You can control cookies through your browser settings. We do not use cookies for targeted advertising.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: