100% Customer Satisfaction Guarantee
At Custom Dry, we believe a great service experience is about more than just completing the job — it’s about making sure you are happy with the result.
That’s why we proudly offer you a 100% Satisfaction Guarantee. When you choose any of our services, if you’re not completely 100% satisfied, we’ll come back and completely do it free of charge. If you’re still not happy with our services, we’ll completely refund the money. We can’t be any fairer than that.
SATISFACTION
What does this mean for you?
A guarantee built on honesty, accountability and over 35 years of standing behind our customers.
Confidence Before We Start
You can choose Custom Dry knowing our goal is to provide the best possible result and experience.
We Stand Behind Our Work
If something isn’t right, simply let us know. We’ll return and do our best to make it right.
Honest Advice From The Beginning
We will explain what results are realistic before we start — especially with stains, damage, wear, or pre-existing conditions.
No False Promises
We won’t promise miracles just to win a job. We believe in honesty and integrity, giving you the information you need to make an informed decision.
A Company That Cares After The Job
Our relationship doesn’t end when we leave your home. We are here to support you if you have questions or concerns — feel free to reach out.
Over 35 Years Of Standing Behind Our Customers
Since Tony Taylor started Custom Dry, the goal has always been simple — provide a customised service we are proud to put our name behind.
If You’re Not Happy,
We’re Not Finished.
Frequently Asked Questions
Does the guarantee apply to all services?
Yes, our 100% customer satisfaction guarantee applies to all services we provide — carpet cleaning, rug cleaning, upholstery, tile & grout, pest control, water restoration, and more.
What if I'm not satisfied with the results?
Simply contact us within 7 days of the service. We'll discuss the issue and arrange a return visit to remedy the problem at no additional cost.
Are there any conditions to the guarantee?
Our guarantee covers normal cleaning and restoration work. It doesn't apply to customer-requested changes or modifications not included in the original scope of work.
How quickly can you return to fix an issue?
We aim to return within 3-5 business days. For urgent issues, we'll prioritize your callback and arrange a faster return visit if possible.
Is there a cost for the return visit?
No. Our guarantee means if we need to return to make it right, there's no additional charge to you whatsoever.
Get To Know Us Properly
The story does not stop here. Meet the people, learn what drives us, and see why families across the Hunter choose us.