OUR PEOPLE

The People Behind The Promise

When you open your door to Custom Dry, you are not getting a stranger. You are getting a trained, trusted member of a family that has spent 30 years earning its place in this community.

A Word From Us

We don't hire technicians. We build a team.

There is a difference between a business that employs people and a business that invests in them. We have always tried to be the second kind.

The people on this page are not a roster — they are the reason our customers sleep easier after a flood, feel proud when guests arrive, and trust us enough to hand over their keys. We train them, back them, and stand behind every job they do.

So when you meet them, please know: they have been told to treat your place the way they would treat ours. And at our place, that bar is set pretty high.

What You Can Expect From Every One Of Them

These four things are non-negotiable. It does not matter which team member turns up — they all answer to the same standard.

Trained, Not Just Hired

Every technician is certified and continuously trained — we do not send anyone to your door we would not send to our own.

Real People, Not Numbers

You will meet the same faces, learn their names, and build trust over time — that is how we have always worked.

Your Neighbours

We live here too. The streets we drive to work are the streets we drive home on.

Here When It Matters

Floods do not wait for business hours. Neither do we — our team shows up when you need us most.

The People Who Run It

The names behind the decisions — the people who set the standards and make sure the whole team lives up to them.

Tony Taylor

Managing Director

Alexx Taylor

Operations Manager

Roma Martin

Projects Coordinator

Luke Jackman

Sales, Marketing & Client Liaison Manager

Kelly Alexander

Office Administrator

Kia White

Virtual Assistant / Business Support

The People In The Field

These are the technicians who walk through your door — the ones who will assess the job, explain your options, and get it done right. Trained in carpet cleaning, water damage restoration, mould treatment, structural drying and site assessments.

Adam

Senior Field Technician & Restoration Specialist

Chris

Field Technician & Restoration Specialist

Watson

Junior Support Technician

What Our Team Promises You

Not a policy document — a personal commitment from every person who wears our uniform.

We treat your home like it belongs to our family

We turn up when we say we will

We explain what we are doing and why

We respect your time, your space and your privacy

We do the job safely or we do not do it at all

We stand behind our work — every time

We want you to call us again next time

Get To Know Us Properly

The story does not stop here. Meet the people, learn what drives us, and see why families across the Hunter choose us.

Who We Are

Three generations of one family, doing it properly for over 30 years.

Our Values & Mission

The principles we would rather lose a job than compromise on.

Why Choose Us

What we do differently — and why it matters for your home or business.

100% Satisfaction Guarantee

Our promise: if you are not happy, we come back and make it right.

Where We Service

From our Cardiff home base across the whole Hunter Region.

Meet The Team In Person

Whether it is a routine clean or an emergency at 2am, our people are ready to help — and they will treat your place like their own.