What to Do After Water, Fire, or Mould Damage
Emergency response guide, insurance claim procedures, and professional restoration services. We handle the complexity while you recover.
6 Critical First Steps
1. Ensure Safety
Leave immediately if there's danger — fire, gas smell, electrical hazards, or structural damage. Call 000 if needed.
2. Stop Water Source
If flooding, locate and shut off main water valve. For roof leaks, place buckets under dripping water to contain damage.
3. Prevent Mould Growth
Open windows and doors for ventilation (if safe). Remove standing water. Turn off HVAC if water-damaged. Act within 24-48 hours.
4. Contact Professional
Call us immediately for emergency water, fire, or mould restoration. We offer 24/7 emergency response with rapid deployment.
5. Document Damage
Take photos and videos for insurance claims. Create a list of damaged items and their values. Keep receipts for professional services.
6. Begin Insurance Claims
Notify your insurance immediately. Provide documentation. We handle coordination with insurers and provide detailed reports.
Damage by Type
Water Damage & Flooding
Immediate Actions
Stop source, remove standing water, dry affected areas immediately
Professional Services
Water extraction, structural drying, mould prevention, contents restoration, dehumidification
Fire Damage
Immediate Actions
Evacuate, call 000, do not re-enter, limit air circulation to contain smoke spread
Professional Services
Soot removal, smoke odour elimination, debris removal, restoration of structure and contents
Mould Infestation
Immediate Actions
Isolate affected area, improve ventilation, do not touch mould (health hazard)
Professional Services
Professional remediation, source identification, prevention of spread, structural treatment
Storm Damage
Immediate Actions
Remove fallen trees safely if possible, cover damaged areas to prevent weather entry
Professional Services
Roof repair, structural assessment, water damage assessment, debris removal and disposal
Insurance Claims Process
Contact Insurance Within 30 Days
Notify your insurer immediately. Provide policy number and brief damage description. Request claim number.
Document Everything
Take photos and videos of all damage. Keep receipts for temporary repairs and professional services. List damaged items with values.
Get Professional Assessment
We provide detailed damage reports and restoration quotes. Insurance-accepted documentation for claim processing.
Coordinate with Adjuster
Cooperate with insurance adjuster. We handle communication, coordinate timing, and verify our scope of work.
Obtain Estimates
Get quotes from licensed restoration professionals. We provide comprehensive, itemised estimates that meet insurance requirements.
Complete Restoration
Once approved, we manage the entire restoration process. Regular updates keep you informed throughout recovery.
Why Choose Professional Restoration?
Rapid Emergency Response
24/7 availability with rapid deployment. Faster response prevents mould growth and secondary water damage.
Insurance Expertise
We coordinate with insurers, provide required documentation, and ensure claims are processed smoothly.
Complete Restoration
End-to-end services — extraction, drying, cleaning, repairs, and rebuilding. We handle the entire process.
Mould Prevention
Professional-grade drying and treatment prevent mould growth. Saves thousands in remediation costs later.
Warning Signs — Call Immediately
Standing water in home
Musty or mouldy odours
Visible mould growth
Sagging ceilings or walls
Soft or spongy floors
Discolouration or water stains
Peeling paint or wallpaper
Warped doors or windows
Structural damage visible
Electrical hazards from water
Smoke or fire odour
Insulation damage