24/7 EMERGENCY RESTORATION02 4954 2600
Custom Dry
Restoration Hub

Restoration Services

24/7 Emergency Response, Insurance-Ready Restoration

24/7 emergency restoration for water, fire and mould damage. Our IICRC-certified teams respond around the clock to minimise loss and get you back to normal faster.

About Our Restoration Services
About This Service

About Our Restoration Services

We provide 24/7 emergency response and full-scope restoration for water, fire, smoke and mould damage — from emergency mitigation through to structural drying and complete reinstatement. Our IICRC-certified technicians follow S500 (water) and S520 (mould) standards, with thermal imaging, moisture mapping and daily drying logs. We work directly with your insurer and loss adjuster, providing detailed, independent reports accepted by all major Australian insurers — one team from first response to final handover.

Common Problems We Solve

Problems We Solve

Everyday issues our technicians are trained to diagnose and resolve.

Water Damage & Flooding

Burst pipes, storm flooding and overflows that saturate floors, walls and contents within minutes.

Fire & Smoke Damage

Soot, smoke residue and odour that penetrate every surface and require specialist cleaning and deodorising.

Mould Growth

Mould colonising walls, ceilings and contents after water damage or prolonged dampness.

Saturated Structures

Wet plaster, timber and insulation that require controlled drying to prevent warping, swelling and mould.

Insurance Claim Complexity

Complex insurance claims requiring detailed scope, documentation and independent assessment reports.

Damaged Contents

Water- or fire-damaged furniture, carpets and belongings that need assessment, cleaning or disposal.

The Custom Dry Difference

Why Choose Us

Trusted by over 10,000 customers across the Hunter Region — here's what sets us apart.

Why Choose Us For Restoration

Restoration Specific Advantages

What makes us the right choice for your specific needs.

Real Customers. Real Results.

What Our Customers Say

4.9
on Google

Trusted by thousands of households and businesses across the Hunter Region.

"Absolutely incredible service! The team arrived on time, were professional and my carpets look brand new. I've tried other companies before but Custom Dry is on a completely different level. Will never go anywhere else."

Sarah M.

Newcastle

Carpet Cleaning

"Had a burst pipe flood my living room on a Sunday night. Custom Dry had a crew on site within 2 hours. They saved my floors and handled all the insurance paperwork. Absolute lifesavers — cannot thank them enough."

David T.

Lake Macquarie

Water Damage Restoration

"We've used Custom Dry for pest control for the past 3 years. Always thorough, always punctual and they explain everything clearly. Found a termite issue early — saved us tens of thousands. Highly recommend."

Karen B.

Maitland

Pest Control

"My leather lounge set was looking terrible after years of use. The technician worked a miracle — it looks like the day I bought it. The truck-mounted system they use is clearly superior. Fantastic result."

James H.

Hunter Valley

Upholstery Cleaning

"Had a serious mould problem in our bathroom and bedroom after a wet winter. Custom Dry's team was professional, thorough and the mould hasn't returned. They also gave great advice on preventing future issues."

Michelle R.

Port Stephens

Mould Remediation

"We use Custom Dry for our office building's quarterly deep clean. Consistently excellent results, minimal disruption to our business and very competitive pricing. Our staff always comment on how fresh the office feels."

Tony G.

Newcastle CBD

Commercial Cleaning

"Brought in two Persian rugs that I thought were beyond saving. The team handled them with such care and expertise. The colours came back to life beautifully. Very impressed with the knowledge and attention to detail."

Lisa W.

Charlestown

Rug Cleaning

"After a kitchen fire, we were devastated. Custom Dry responded the same day and managed the entire restoration. Their professionalism during such a stressful time was incredible. Our home is back to better than before."

Peter A.

Cessnock

Fire & Smoke Damage Restoration

"I'd given up trying to clean my bathroom tiles myself. Custom Dry's tile cleaning service was amazing — the grout went from black to white! Took just a couple of hours and the results lasted months."

Emma F.

Erina

Tile & Grout Cleaning

"Got my full bond back thanks to Custom Dry's end of lease clean. The carpets, tiles and upholstery were all done in one visit. The real estate agent specifically commented on how well the carpets came up."

Rob C.

Warners Bay

End of Lease Cleaning

"Booked the carpet and pest control bundle — great value for money. Both teams were professional and the whole house smelled fresh and clean. The bundle discount saved us over $150. Will definitely be rebooking."

Craig D.

Nelson Bay

Carpet & Pest Bundle

"Custom Dry handled our insurance restoration claim from start to finish. Their reporting was detailed and accurate, making the insurance process so much smoother. Highly professional from the first call to the final invoice."

Fiona L.

Thornton

Insurance Restoration
Explore Further

Restoration Resources, Insights & Savings

Dive deeper into our restoration knowledge hub, read expert advice, and discover how bundling your services saves you more.

Restoration Resource Centre

Emergency preparedness guides, damage mitigation checklists and insurance claim resources to help you act fast and protect your property when disaster strikes.

Restoration Blog & Insights

Expert advice from our IICRC-certified restoration technicians — covering emergency response, structural drying, mould prevention and navigating insurance claims with confidence.

Bundle & Save on Services

Bundle multiple eligible services in a single visit and save automatically — up to $300 off with our Full Package. Eligible services include Carpet Cleaning, Lounge Upholstery, Mattress Cleaning, Tile & Hard Floor, and Pest Control General Spray. All services must be booked and completed on the same visit to qualify. No codes required.

Service FAQs

Frequently Asked Restoration Questions

6 common questions about our restoration services — from emergency response and drying to insurance and mould remediation.

4.9/5 Average Customer Rating

Ready For A Cleaner, Healthier Space?

Get your free, no-obligation quote today. Available across Newcastle, Lake Macquarie, Maitland, Hunter Valley, Port Stephens & the Central Coast.